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Third-party online ordering channel has been manually turned on or off

A third-party online ordering channel is any online ordering partner such as Uber Eats, DoorDash, or Grubhub. Restaurants can enable or disable a third-party online ordering channel in the Toast administration back-end. The default setting for an online ordering channel is ONLINE. For more information on third-party online ordering channel toggles, see Third-party online ordering channel toggles.

  • If a restaurant’s status is ONLINE, this means that the restaurant has manually turned on online ordering for that ordering channel. An ONLINE status means the restaurant is available for guests to place orders.

  • If a restaurant’s status is OFFLINE, this means that the restaurant has manually turned off online ordering for that ordering channel. An OFFLINE status means the restaurant is unavailable for guests to place orders.

    Note

    A webhook message is sent every time an online ordering channel is turned on or off.