Orders Hub overview

Note

Orders Hub is not supported on Elo V1 devices.

The Orders Hub screen in the Toast POS app displays all off-premise orders. An order is considered off-premise if the dining behavior is: Takeout, Delivery, or Curbside. The following sections describe the various features and functions available on the Orders Hub screen and how you can use them to streamline online order fulfillment at your restaurant.

Note

The Orders Hub screen can be used on a non Toast Autofire™ device, however at least one Toast POS device in the restaurant must be configured to autofire.

Permissions

To use the Orders Hub screen, you must have the 1.5 Pending Orders Mode/Orders Hub Mode permission. From Toast Web, choose Employees > Employee management > Jobs to open the Jobs page. Select the job title to edit the permissions. For more information about permissions, see POS access permissions.

Takeout and delivery quote times

Current takeout and delivery quote times are displayed at the top of the Orders Hub screen. Quote times displayed affect orders placed using the Toast Online Ordering website, the Local by Toast app, or the Toast POS app. The quote time does not apply to online ordering channel orders (for example, DoorDash, Uber Eats, or Grubhub). You can configure these times in the Quote time strategy section in Toast Web.

Note

If you're using the order price quote time strategy, quote times associated with the first price interval are displayed.

Using the Manage Online Orders button

Note

To use the Manage Online Orders button, you must have the 3.29 Throttle Online Orders permission. From Toast Web, choose Employees > Employee management > Jobs to open the Jobs page. Select the job title to edit the permissions. For more information about permissions, see POS access permissions.

The Manage Online Orders button on the Orders Hub screen opens a dialog box where you can manage online orders. From the the Manage Online Orders dialog box, you can:

Note

Changes you make in the Manage Online Orders dialog appear in the online ordering dashboard in Toast Web and vice versa.

To manage Toast online orders

  1. Select the Manage Online Orders button on the Orders Hub screen. This opens the Manage Online Orders dialog.

  2. Navigate to the Toast Orders tab.

  3. Adjust your Toast Online Ordering availability or add delays to your takeout and or delivery times.

  4. Select the Okay button to save your changes or the Cancel button to cancel out of the dialog box.

To turn on or off a third-party online ordering channel

  1. Select the Manage Online Orders button on the Orders Hub screen. This opens the Manage Online Orders dialog.

  2. Navigate to the Third Party Orders tab.

  3. Select the third-party online ordering channel you want to turn off. Toggle the setting to Off (the toggle control turns gray). You can toggle multiple channels on and off. To turn the channel back on, toggle the setting from Off to On (the toggle control turns blue).

  4. Select the Okay button to save your changes or the Cancel button to cancel out of the dialog box.

Note

For more information, see Managing orders from third-party online ordering channels.

Creating a new order

Note

To use the New Order button, you must have the 1.2 Quick Order Mode permission. If you do not have 1.2 Quick Order Mode permission, an error appears notifying you that you do not have permission to add new orders. From Toast Web, choose Employees > Employee management > Jobs to open the Jobs page. Select the job title to edit the permissions. For more information about permissions, see POS access permissions.

The New Order button at the top right opens the Quick Order screen. On this screen, you can manually enter an off-premise dining order. On the Quick Order screen, select the Dining option button and select an off-premise dining option.

Overflow menu

Note

Options in the overflow menu may vary depending on the device size and orientation.

The overflow menu (the ⋮ icon) at the top right of the screen displays the following options:

  • Find Checks & Issue Refund: Select this to open the Advanced Check Search screen.

  • Device Status: Select this to view device status information.