When your restaurant fulfills a guest delivery order using Toast Delivery Services (TDS), the Orders Hub screen displays one of the following blue status indicators to show fulfillment progress:
| Status | Description |
|---|---|
|
DRIVER REQUESTED |
A new delivery person has been requested and dispatched to pick up and deliver the order. |
|
EN ROUTE TO RESTAURANT - ETA HH:MM |
A delivery person has been assigned to the order and is on their way to pick up the order. |
|
HERE FOR PICKUP |
The delivery person has arrived at the restaurant and is ready to pick up the order. |
|
DRIVING TO DROP OFF |
The delivery person is on their way to drop off the guest’s order. |
|
DROPPING OFF - ETA HH:MM |
The delivery person is to drop off the guest’s order by an estimated time. |
|
DELIVERED |
The delivery person delivered the guest’s order at the requested address. |
|
DELIVERY CANCELLED |
The delivery person who was previously assigned to pick up this order has cancelled the pick up. Select the Redispatch button to request a new delivery person for the order. An additional delivery fee may be charged. |
|
UNDELIVERABLE |
The delivery person was unable to locate your delivery location. |