Certain types of items and prep stations do not need to use kitchen tickets to facilitate fulfillment. In these situations, you can prevent tickets from printing. You can accomplish this by either:
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Creating a virtual prep station to send items to. This is useful for specific menu items that are do not have to be fulfilled by the kitchen. For example, if a restaurant sells merchandise, employees in the kitchen are not responsible for fulfilling them and does not need to see a ticket.
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Configuring a device to not print it's own tickets. This is useful for specific devices in areas where entering and preparing an order is done by the same employee. For example, a bar employee might input the order on the Toast POS device and make the order, and also fulfill orders made by other employees. In this case, the employee is already aware of the order they created, but needs to be informed about other orders coming in. The bar employee needs to see tickets from other employees but not their own.
For items that do not require any effort to prepare, you can route the items to a virtual No Print prep station. The No Print prep station can then be used as a destination for items you do not want to print. For example, your restaurant might sell bottled drinks that guests fulfill for themselves. When guests request these items, none of the employees working at actual kitchen prep stations are involved in fulfilling them and do not need to see the associated ticket.
To set up a virtual prep station and route menu items to it:
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Name the prep station No Print.
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Clear the Send to Expediter option.
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Do not select any Other Stations.
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Do not select a Ticket Printer.
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Clear the Always Print Tickets option.
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Verify that all prep station KDS devices do not have the No Print prep station assigned.
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Assign the No Print prep station to menu items.
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Save and publish your changes. The items routed to the No Print prep station do not appear on KDS or printed tickets at any of your other prep stations.
For stations in the restaurant where an employee can both take and fulfill guest orders, the employee does not need to reference a printed ticket to fulfill the order. In cases such as this, you can configure the Toast POS device to not print tickets for that specific prep station.
For example, an employee at the Bar prep station enters a cocktail order on the station's Toast POS device and then makes the cocktail without referring to a printed ticket. With the Toast POS device configured to not print that prep station's tickets, the ticket does not print. Orders sent by other Toast POS devices to the Bar prep station continue to print at that prep station, and alert the Bar employee of items sent from other Toast POS devices.
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Note |
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Orders sent from the configured Toast POS device continue to show on the prep station KDS device. These configurations only prevent prep station printers from printing these tickets. |
To set up a Toast POS device to not print tickets at a specific prep station:
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Name the prep station.
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Set the Send to Expediter option as needed.
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Select Other Stations as needed.
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Specify the Ticket Printer that you added in Step 1.
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Select Always Print Tickets. This ensures that orders sent from other devices will print tickets.
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Assign the prep station to menu items.
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Save and publish your changes.
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On the prep station Toast POS device that you do not want to print tickets from, Access the Toast POS device setup.
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In the Kitchen Setup section, select Non-Printing Prep Stations.
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Select the prep station's name to prevent tickets for the prep station from printing if they are ordered on this device.
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Select Continue. The Toast platform saves the prep station configuration and stops printing the selected prep station tickets for orders sent by this device. Orders sent from other devices continue to print.