For a Toast KDS device to receive the correct orders, it must be set up for the correct prep station or expediter seat. In addition, you can limit the tickets shown on a device to specific dining options, courses, or a combination of both.
To verify that the device is set up as expected, follow these steps.
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On the device, tap the Toast logo (or left arrow) in the top corner until the Toast POS home screen appears.
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In the Setup section, select Device Setup.
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In the Kitchen Setup section, verify the settings for each of the following configuration options.
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Kitchen Expediter: Expediter or Prep Station.
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Two-Level Fulfillment: First or Second.
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Prep Stations: Set to the specific station or stations that you expected.
Note
In Kitchen > Printers, tickets, & KDS devices > Kitchen setup, under the Expediter section, Two-Level Fulfillment setting has to be set to Two levels in order to see this.
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Prep Stations: These options are configured in Toast Web. Choose Kitchen > Kitchen stations > Prep stations to open the Prep stations page.
If an option is set incorrectly, tap the option to update the setting.
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To review whether the device is set to display tickets for specific dining options or courses, tap Ticket Display Options.
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Tap the Toast logo to return to the Toast POS home screen.