If a kitchen printer is printing two sets of tickets for every order, two prep stations or both a prep station and expediter seat might be configured to use the same printer.
To verify that your kitchen printers are assigned correctly, follow these steps.
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Choose Kitchen > Kitchen stations > Prep stations. An interactive grid with rows for each prep station appears.
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Review the Ticket Printer assignment for each prep station. If you assign the same printer to multiple prep stations, that printer will produce tickets for all of those prep stations.
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Save any changes.
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Choose Kitchen > Printers, tickets, & KDS devices > Kitchen.
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In the Expediter section, review the Expediter Printer(s) setting. If you assign the same printer to both the expediter and a prep station, that printer will produce tickets for both the prep station and the expediter.
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Update printer assignments for your expediter and prep stations as needed.
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Save and publish your changes.